I’m compelled to mention the professionalism and assiduous efforts of one of your site Managers I recently had the pleasure to work with. Graham Jones from your Swinton branch. 

I come from an Operational and logistics background and am currently employed as a Commercial Manager for a Procurement company. My experience of managing businesses teams and individuals is extensive. I have a diploma equivalent in Leadership and Management. 

Unfortunately due to the current pandemic my line of work has been deferred until February. During this time I decided to dip my toe back into the world of distribution rather than sit around and stew each day. Not for financial reasons just purely to remain active physically and mentally and see what ‘real work’ feels like again. This is how I met Graham. 

The local agency I signed assigned ton sent me to a myriad of suppliers over 12 weeks undertaking driving , picking and packing roles. Of all the businesses I was despatched to Tru Plastics Manchester was unequivocally the most professional and accommodating, thanks to Graham. 

From day one he showed me patience,respect and diligence to ensure I was clear with what was expected. He constantly offered help and showed a real duty of care to me as if I was an employee. In no other organisation during my 12 weeks of secondments were any of these attributes evident.  The incessant disrespectful attitude I faced from organisations - believing  because someone is an agency worker he must be uneducated and from a less than positive background - highlights issues within Operational establishments. Temp workers are shown no esteem. I’m fortunate I can now (sooner than I thought) go back to my pre Covid role in Ops. 

Graham and his understudy Danny Swales reminded me you should not judge others on appearance. Succinctly put, they both are an asset to your business and deliver on the values you emit on your website. The same  commitment was evident when they dealt with customers. 

In a time when people are swift to complain, the opposite cannot be said when kudos should be warranted, hence my email to you. 

Please pass on my gratitude to Danny and especially Graham. You have two fine chaps and your business in MCR is in good hands. 

Kind regards. 

Steve Benson.